Last Updated: September 23, 2026

Thank you for shopping with Tulsi Sweet. We want you to have a satisfactory experience with every order.

Because our products primarily consist of sweets, food items, and other perishable products, our return and refund policy is different from that of non-perishable goods.

Please read the following policy carefully before placing an order.

1. General Return Policy

Due to the perishable nature of our food products, we generally do not accept returns of food or sweets once they have been delivered, except where the product is:

• Damaged during delivery
• Incorrect or different from the product ordered
• Missing from the order
• Received in an unacceptable condition due to an issue attributable to Tulsi Sweet
• Defective or otherwise not fit for consumption when received

For hygiene, food-safety, and quality reasons, opened or partially consumed food products generally cannot be returned.

2. Eligibility for Refund or Replacement

To request a refund or replacement, please contact us as soon as possible after receiving your order.

We may ask you to provide:

• Order number
• Name and contact details
• Description of the issue
• Photographs or videos showing the damaged, incorrect, or defective product
• Photographs of the packaging, where relevant
• Proof of purchase

For damaged or incorrect products, please notify us within 24 hours of delivery, wherever reasonably possible.

Requests made after this period may not be eligible for a refund or replacement unless required by applicable law or the circumstances reasonably justify a later request.

3. Damaged Products

If your order arrives damaged, please contact us promptly after delivery.

Please retain the product and its packaging until we have reviewed your complaint. We may request photographs or other information to determine what happened.

If we determine that the product was damaged during delivery or due to an issue attributable to us, we may offer:

• A replacement product; or
• A refund of the applicable amount; or
• Another appropriate resolution agreed with you.

The available resolution may depend on product availability and the circumstances of the issue.

4. Incorrect or Missing Items

If you receive an item that you did not order, or an item is missing from your order, please contact us as soon as possible.

After verification, we may:

• Send the correct item;
• Send the missing item;
• Provide a replacement; or
• Issue an appropriate refund.

We may require your order number and photographs of the items received to verify the issue.

5. Quality or Spoilage Issues

If you believe a product was spoiled, defective, contaminated, or otherwise unsuitable for consumption when delivered, please contact us immediately.

Do not consume a product if you believe it may be unsafe.

Where appropriate, we may request photographs, batch information, packaging details, or other information to investigate the complaint.

If the issue is confirmed to be attributable to Tulsi Sweet, we will provide an appropriate resolution, which may include a replacement or refund.

6. Change-of-Mind Cancellations

Because many of our products are prepared specifically for orders and may be perishable, cancellation requests may be subject to limitations.

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been prepared, dispatched, or otherwise committed for fulfillment, we may be able to cancel it and provide a refund, subject to the applicable terms.

Once an order has been prepared, dispatched, or delivered, cancellation may no longer be possible.

7. Custom and Special Orders

Special, customized, or made-to-order products may have different cancellation and refund conditions.

Once preparation of a customized or special order has started, cancellation may not be possible except where required by applicable law or where the product has an issue attributable to us.

Any special cancellation terms applicable to an order will be communicated where appropriate.

8. Non-Returnable Products

For food-safety and hygiene reasons, the following generally cannot be returned merely because you have changed your mind:

• Sweets and other food products
• Perishable products
• Opened food products
• Partially consumed products
• Products that have been improperly stored after delivery
• Customized or personalized food products, except where they are defective, damaged, incorrect, or otherwise covered by applicable law

This does not affect any rights you may have under applicable consumer-protection laws.

9. Refunds

Once we receive and review your refund request, we will notify you whether the request has been approved or rejected.

If your refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

We do not control the processing time of third-party financial institutions.

10. Partial Refunds

In certain circumstances, we may provide a partial refund rather than a full refund.

This may apply where:

• Only part of an order is affected;
• Only some products are missing or damaged;
• A partial refund has been agreed upon with the customer; or
• Another situation reasonably justifies a partial refund.

Any applicable partial refund will be communicated to you before processing where reasonably possible.

11. Late or Missing Refunds

If you have been approved for a refund but have not received it, please first check your bank or payment account.

If the refund is still not visible:

1. Check with your bank or card issuer.
2. Check with the payment provider used for the transaction.
3. Contact us so that we can verify the refund status.

If you still need assistance, contact us at:

12. Exchanges and Replacements

Because our products are primarily food and perishable goods, we generally do not offer conventional product exchanges.

However, if you receive a damaged, incorrect, missing, or defective product, we may provide a replacement where appropriate.

Replacement products are subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or another mutually acceptable option.

13. Sale and Promotional Products

Products purchased during sales, discounts, or promotional offers may be subject to the same refund and replacement rules described in this policy.

A discounted price does not remove any rights you may have under applicable consumer-protection laws.

Where a promotional offer includes special terms, those terms will apply in addition to this policy.

14. Gifts

If an order was purchased as a gift and the recipient receives a damaged, incorrect, missing, or defective product, the recipient may contact us regarding the issue.

Depending on the circumstances, we may provide a replacement or another appropriate resolution.

Where a monetary refund is issued, it may be returned to the original purchaser or original payment method, subject to applicable payment and legal requirements.

15. Return Shipping

For approved returns, we will provide instructions regarding whether and how the product should be returned.

Because food products are generally perishable, do not send food products back to us without first contacting us and receiving return instructions.

If a return is specifically authorized because of an error attributable to Tulsi Sweet, we will inform you whether return shipping will be covered by us.

If a return is authorized for another reason, any applicable shipping costs will be communicated to you before the return is arranged.

16. Products That Should Not Be Returned Without Authorization

Please do not send products to our business address without first contacting us.

Unauthorized returns may not be accepted or processed.

For food-safety reasons, we may also instruct you to dispose of certain products rather than return them.

17. Delivery Issues

If your order has not arrived, arrives significantly late, or is delivered to the wrong address, please contact us promptly.

We will investigate the delivery issue and, where appropriate, work with the delivery partner to determine the status of the order.

The resolution may depend on the circumstances, including whether the delivery address provided at checkout was accurate and whether the issue was caused by circumstances outside our reasonable control.

18. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at the time of ordering.

If an order cannot be delivered because an incorrect or incomplete address, phone number, or other customer-provided information was supplied, additional delivery charges or other limitations may apply.

We will make reasonable efforts to contact you where possible to resolve the issue.

19. Refunds for Delivery Charges

Where a refund is approved, delivery charges may or may not be refundable depending on the reason for the refund and the circumstances of the order.

If the issue was caused by an error attributable to Tulsi Sweet, we will consider an appropriate refund of applicable delivery charges.

20. Fraudulent or Abusive Refund Requests

We reserve the right to investigate refund and replacement requests and may decline requests that appear fraudulent, abusive, repeated without reasonable justification, or inconsistent with the facts of the order.

This does not affect any statutory consumer rights that cannot legally be excluded.

21. Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or replace any rights or remedies that you may have under applicable consumer-protection or other laws.

Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.

22. How to Request a Refund or Replacement

To request a refund, replacement, or assistance with an order, please contact us with the following information:

Order Number:
Customer Name:
Registered Phone/Email:
Date of Delivery:
Product Name:
Description of the Problem:
Photographs/Videos: Where applicable

We will review the request and contact you regarding the next steps.

23. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact:

Tulsi Sweet

Last Updated: September 23, 2026