{"id":14,"date":"2026-09-23T05:31:19","date_gmt":"2026-09-23T05:31:19","guid":{"rendered":"https:\/\/tulsisweet.cesihpl.com\/?page_id=14"},"modified":"2026-09-23T05:31:22","modified_gmt":"2026-09-23T05:31:22","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/tulsisweet.cesihpl.com\/index.php\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

Last Updated:<\/strong> September 23, 2026<\/p>\n\n\n\n

Thank you for shopping with Tulsi Sweet<\/strong>. We want you to have a satisfactory experience with every order.<\/p>\n\n\n\n

Because our products primarily consist of sweets, food items, and other perishable products, our return and refund policy is different from that of non-perishable goods.<\/p>\n\n\n\n

Please read the following policy carefully before placing an order.<\/p>\n\n\n\n

1. General Return Policy<\/h2>\n\n\n\n

Due to the perishable nature of our food products, we generally do not accept returns of food or sweets once they have been delivered<\/strong>, except where the product is:<\/p>\n\n\n\n

    \n
  • Damaged during delivery<\/li>\n\n\n\n
  • Incorrect or different from the product ordered<\/li>\n\n\n\n
  • Missing from the order<\/li>\n\n\n\n
  • Received in an unacceptable condition due to an issue attributable to Tulsi Sweet<\/li>\n\n\n\n
  • Defective or otherwise not fit for consumption when received<\/li>\n<\/ul>\n\n\n\n

    For hygiene, food-safety, and quality reasons, opened or partially consumed food products generally cannot be returned.<\/p>\n\n\n\n

    2. Eligibility for Refund or Replacement<\/h2>\n\n\n\n

    To request a refund or replacement, please contact us as soon as possible after receiving your order.<\/p>\n\n\n\n

    We may ask you to provide:<\/p>\n\n\n\n

      \n
    • Order number<\/li>\n\n\n\n
    • Name and contact details<\/li>\n\n\n\n
    • Description of the issue<\/li>\n\n\n\n
    • Photographs or videos showing the damaged, incorrect, or defective product<\/li>\n\n\n\n
    • Photographs of the packaging, where relevant<\/li>\n\n\n\n
    • Proof of purchase<\/li>\n<\/ul>\n\n\n\n

      For damaged or incorrect products, please notify us within 24 hours of delivery<\/strong>, wherever reasonably possible.<\/p>\n\n\n\n

      Requests made after this period may not be eligible for a refund or replacement unless required by applicable law or the circumstances reasonably justify a later request.<\/p>\n\n\n\n

      3. Damaged Products<\/h2>\n\n\n\n

      If your order arrives damaged, please contact us promptly after delivery.<\/p>\n\n\n\n

      Please retain the product and its packaging until we have reviewed your complaint. We may request photographs or other information to determine what happened.<\/p>\n\n\n\n

      If we determine that the product was damaged during delivery or due to an issue attributable to us, we may offer:<\/p>\n\n\n\n

        \n
      • A replacement product; or<\/li>\n\n\n\n
      • A refund of the applicable amount; or<\/li>\n\n\n\n
      • Another appropriate resolution agreed with you.<\/li>\n<\/ul>\n\n\n\n

        The available resolution may depend on product availability and the circumstances of the issue.<\/p>\n\n\n\n

        4. Incorrect or Missing Items<\/h2>\n\n\n\n

        If you receive an item that you did not order, or an item is missing from your order, please contact us as soon as possible.<\/p>\n\n\n\n

        After verification, we may:<\/p>\n\n\n\n

          \n
        • Send the correct item;<\/li>\n\n\n\n
        • Send the missing item;<\/li>\n\n\n\n
        • Provide a replacement; or<\/li>\n\n\n\n
        • Issue an appropriate refund.<\/li>\n<\/ul>\n\n\n\n

          We may require your order number and photographs of the items received to verify the issue.<\/p>\n\n\n\n

          5. Quality or Spoilage Issues<\/h2>\n\n\n\n

          If you believe a product was spoiled, defective, contaminated, or otherwise unsuitable for consumption when delivered, please contact us immediately.<\/p>\n\n\n\n

          Do not consume a product if you believe it may be unsafe.<\/p>\n\n\n\n

          Where appropriate, we may request photographs, batch information, packaging details, or other information to investigate the complaint.<\/p>\n\n\n\n

          If the issue is confirmed to be attributable to Tulsi Sweet, we will provide an appropriate resolution, which may include a replacement or refund.<\/p>\n\n\n\n

          6. Change-of-Mind Cancellations<\/h2>\n\n\n\n

          Because many of our products are prepared specifically for orders and may be perishable, cancellation requests may be subject to limitations.<\/p>\n\n\n\n

          If you wish to cancel an order, please contact us as soon as possible.<\/p>\n\n\n\n

          If the order has not yet been prepared, dispatched, or otherwise committed for fulfillment<\/strong>, we may be able to cancel it and provide a refund, subject to the applicable terms.<\/p>\n\n\n\n

          Once an order has been prepared, dispatched, or delivered, cancellation may no longer be possible.<\/p>\n\n\n\n

          7. Custom and Special Orders<\/h2>\n\n\n\n

          Special, customized, or made-to-order products may have different cancellation and refund conditions.<\/p>\n\n\n\n

          Once preparation of a customized or special order has started, cancellation may not be possible except where required by applicable law or where the product has an issue attributable to us.<\/p>\n\n\n\n

          Any special cancellation terms applicable to an order will be communicated where appropriate.<\/p>\n\n\n\n

          8. Non-Returnable Products<\/h2>\n\n\n\n

          For food-safety and hygiene reasons, the following generally cannot be returned merely because you have changed your mind:<\/p>\n\n\n\n

            \n
          • Sweets and other food products<\/li>\n\n\n\n
          • Perishable products<\/li>\n\n\n\n
          • Opened food products<\/li>\n\n\n\n
          • Partially consumed products<\/li>\n\n\n\n
          • Products that have been improperly stored after delivery<\/li>\n\n\n\n
          • Customized or personalized food products, except where they are defective, damaged, incorrect, or otherwise covered by applicable law<\/li>\n<\/ul>\n\n\n\n

            This does not affect any rights you may have under applicable consumer-protection laws.<\/p>\n\n\n\n

            9. Refunds<\/h2>\n\n\n\n

            Once we receive and review your refund request, we will notify you whether the request has been approved or rejected.<\/p>\n\n\n\n

            If your refund is approved, the refund will generally be processed using the original payment method where reasonably possible.<\/p>\n\n\n\n

            The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.<\/p>\n\n\n\n

            We do not control the processing time of third-party financial institutions.<\/p>\n\n\n\n

            10. Partial Refunds<\/h2>\n\n\n\n

            In certain circumstances, we may provide a partial refund rather than a full refund.<\/p>\n\n\n\n

            This may apply where:<\/p>\n\n\n\n

              \n
            • Only part of an order is affected;<\/li>\n\n\n\n
            • Only some products are missing or damaged;<\/li>\n\n\n\n
            • A partial refund has been agreed upon with the customer; or<\/li>\n\n\n\n
            • Another situation reasonably justifies a partial refund.<\/li>\n<\/ul>\n\n\n\n

              Any applicable partial refund will be communicated to you before processing where reasonably possible.<\/p>\n\n\n\n

              11. Late or Missing Refunds<\/h2>\n\n\n\n

              If you have been approved for a refund but have not received it, please first check your bank or payment account.<\/p>\n\n\n\n

              If the refund is still not visible:<\/p>\n\n\n\n

                \n
              1. Check with your bank or card issuer.<\/li>\n\n\n\n
              2. Check with the payment provider used for the transaction.<\/li>\n\n\n\n
              3. Contact us so that we can verify the refund status.<\/li>\n<\/ol>\n\n\n\n

                If you still need assistance, contact us at:<\/p>\n\n\n\n

                12. Exchanges and Replacements<\/h2>\n\n\n\n

                Because our products are primarily food and perishable goods, we generally do not offer conventional product exchanges.<\/p>\n\n\n\n

                However, if you receive a damaged, incorrect, missing, or defective product, we may provide a replacement where appropriate.<\/p>\n\n\n\n

                Replacement products are subject to availability.<\/p>\n\n\n\n

                If the same product is unavailable, we may offer an alternative resolution, such as a refund or another mutually acceptable option.<\/p>\n\n\n\n

                13. Sale and Promotional Products<\/h2>\n\n\n\n

                Products purchased during sales, discounts, or promotional offers may be subject to the same refund and replacement rules described in this policy.<\/p>\n\n\n\n

                A discounted price does not remove any rights you may have under applicable consumer-protection laws.<\/p>\n\n\n\n

                Where a promotional offer includes special terms, those terms will apply in addition to this policy.<\/p>\n\n\n\n

                14. Gifts<\/h2>\n\n\n\n

                If an order was purchased as a gift and the recipient receives a damaged, incorrect, missing, or defective product, the recipient may contact us regarding the issue.<\/p>\n\n\n\n

                Depending on the circumstances, we may provide a replacement or another appropriate resolution.<\/p>\n\n\n\n

                Where a monetary refund is issued, it may be returned to the original purchaser or original payment method, subject to applicable payment and legal requirements.<\/p>\n\n\n\n

                15. Return Shipping<\/h2>\n\n\n\n

                For approved returns, we will provide instructions regarding whether and how the product should be returned.<\/p>\n\n\n\n

                Because food products are generally perishable, do not send food products back to us without first contacting us and receiving return instructions<\/strong>.<\/p>\n\n\n\n

                If a return is specifically authorized because of an error attributable to Tulsi Sweet, we will inform you whether return shipping will be covered by us.<\/p>\n\n\n\n

                If a return is authorized for another reason, any applicable shipping costs will be communicated to you before the return is arranged.<\/p>\n\n\n\n

                16. Products That Should Not Be Returned Without Authorization<\/h2>\n\n\n\n

                Please do not send products to our business address without first contacting us.<\/p>\n\n\n\n

                Unauthorized returns may not be accepted or processed.<\/p>\n\n\n\n

                For food-safety reasons, we may also instruct you to dispose of certain products rather than return them.<\/p>\n\n\n\n

                17. Delivery Issues<\/h2>\n\n\n\n

                If your order has not arrived, arrives significantly late, or is delivered to the wrong address, please contact us promptly.<\/p>\n\n\n\n

                We will investigate the delivery issue and, where appropriate, work with the delivery partner to determine the status of the order.<\/p>\n\n\n\n

                The resolution may depend on the circumstances, including whether the delivery address provided at checkout was accurate and whether the issue was caused by circumstances outside our reasonable control.<\/p>\n\n\n\n

                18. Incorrect Delivery Information<\/h2>\n\n\n\n

                Customers are responsible for providing accurate delivery information at the time of ordering.<\/p>\n\n\n\n

                If an order cannot be delivered because an incorrect or incomplete address, phone number, or other customer-provided information was supplied, additional delivery charges or other limitations may apply.<\/p>\n\n\n\n

                We will make reasonable efforts to contact you where possible to resolve the issue.<\/p>\n\n\n\n

                19. Refunds for Delivery Charges<\/h2>\n\n\n\n

                Where a refund is approved, delivery charges may or may not be refundable depending on the reason for the refund and the circumstances of the order.<\/p>\n\n\n\n

                If the issue was caused by an error attributable to Tulsi Sweet, we will consider an appropriate refund of applicable delivery charges.<\/p>\n\n\n\n

                20. Fraudulent or Abusive Refund Requests<\/h2>\n\n\n\n

                We reserve the right to investigate refund and replacement requests and may decline requests that appear fraudulent, abusive, repeated without reasonable justification, or inconsistent with the facts of the order.<\/p>\n\n\n\n

                This does not affect any statutory consumer rights that cannot legally be excluded.<\/p>\n\n\n\n

                21. Consumer Rights<\/h2>\n\n\n\n

                Nothing in this Refund & Returns Policy is intended to exclude, restrict, or replace any rights or remedies that you may have under applicable consumer-protection or other laws.<\/p>\n\n\n\n

                Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.<\/p>\n\n\n\n

                22. How to Request a Refund or Replacement<\/h2>\n\n\n\n

                To request a refund, replacement, or assistance with an order, please contact us with the following information:<\/p>\n\n\n\n

                Order Number:<\/strong>
                Customer Name:<\/strong>
                Registered Phone\/Email:<\/strong>
                Date of Delivery:<\/strong>
                Product Name:<\/strong>
                Description of the Problem:<\/strong>
                Photographs\/Videos:<\/strong> Where applicable<\/p>\n\n\n\n

                We will review the request and contact you regarding the next steps.<\/p>\n\n\n\n

                23. Contact Us<\/h2>\n\n\n\n

                If you have any questions regarding this Refund & Returns Policy, please contact:<\/p>\n\n\n\n

                Tulsi Sweet<\/strong><\/p>\n\n\n\n

                Last Updated:<\/strong> September 23, 2026<\/p>\n","protected":false},"excerpt":{"rendered":"

                Last Updated: September 23, 2026 Thank you for shopping with Tulsi Sweet. We want you to have a satisfactory experience with every order. Because our products primarily consist of sweets, food items, and other perishable products, our return and refund policy is different from that of non-perishable goods. Please read the following policy carefully before …
                Continue reading Refund and Returns Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tulsisweet.cesihpl.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tulsisweet.cesihpl.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tulsisweet.cesihpl.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tulsisweet.cesihpl.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tulsisweet.cesihpl.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":1,"href":"https:\/\/tulsisweet.cesihpl.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":4952,"href":"https:\/\/tulsisweet.cesihpl.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/4952"}],"wp:attachment":[{"href":"https:\/\/tulsisweet.cesihpl.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}